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Managing the Power of Surprise

Everyone loves a surprise when it’s a good surprise. We love surprise promotions, parties, gifts, bonuses, and notes of encouragement. Those are great surprises. The kind of surprises we don’t enjoy are when things break, our plans get altered, or when we...

What Every Leader Has to Keep Working On

char·ac·ter –noun 1. the aggregate of features and traits that form the individual nature of some person or thing. Character is something every leader has to continually “work on.” It is always in motion, always being developed and always needs to be...